Shipping policy

Last updated: August 29, 2026

Where we ship

Voltex Store currently accepts orders only for destinations made available at checkout. Availability may vary by product, postal code, carrier restrictions, and applicable law. We do not guarantee delivery to every U.S. territory, military address, P.O. box, or forwarding service unless checkout accepts the address.

Shipping charges

Standard shipping to eligible United States addresses is currently free unless a different charge is clearly displayed before you submit the order. Any taxes, expedited-shipping charges, or other mandatory amounts will be disclosed at checkout where required.

Processing and delivery estimates

Orders generally require 2–5 business days for processing before shipment. Estimated transit time is generally 5–12 business days after shipment. These are good-faith estimates, not guarantees, and the estimate displayed at checkout or communicated for a specific order controls if different. Business days exclude weekends and public holidays.

We will not represent a shipment time unless we have a reasonable basis for doing so. If we learn that we cannot ship within the stated time—or, when no time was stated, within the period required by applicable law—we will notify you and provide the options required by law. Those options may include consenting to a revised shipment date or canceling the unshipped order for a prompt full refund.

Order tracking and split shipments

When tracking is available, it will be sent to the email address supplied at checkout. Products in the same order may arrive in separate packages and on different dates. You will not be charged additional standard shipping solely because we split a shipment.

Address accuracy and changes

You are responsible for providing a complete and accurate delivery address. Contact voltexstore.tech@gmail.com immediately if a correction is needed. We will try to help, but we cannot guarantee changes after processing begins. Additional carrier or reshipment costs caused by an incorrect address may be charged only after disclosure and your agreement, except where the error was ours.

Delays

Carrier disruptions, severe weather, customs processing, security events, peak-volume periods, or other events outside reasonable control may affect transit after shipment. Such events do not remove any cancellation, refund, or other rights provided by applicable law. We will provide material updates reasonably available to us.

Lost, damaged, or marked-delivered packages

If tracking does not update for an unusual period, a package arrives damaged, or tracking shows delivery but you cannot locate the package, contact us promptly with your order number. We will investigate with the carrier or fulfillment partner and provide the remedy required by the circumstances and applicable law. We may request reasonable supporting information, but we will not require evidence that is impossible or unduly burdensome to provide.

Customs and import charges

Where an order is accepted for a destination that may impose customs duties, import taxes, or brokerage fees, responsibility for those amounts will be disclosed at checkout where required by law. Contact us before ordering if you need clarification.