Refund policy

Return and refund policy

Last updated: August 29, 2026

We want you to be able to shop with clear expectations. This policy applies to purchases made directly from Voltex Store at voltex.fyi. Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.

30-day return window

You may request a return within 30 calendar days after the item is delivered. To be eligible for a change-of-mind return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, email voltexstore.tech@gmail.com with your order number and reason for the request. Do not send an item to the address shown in our contact information or to any supplier address. If the return is approved, we will provide the correct return destination and instructions. Unauthorized returns may be refused.

Return shipping

For an approved change-of-mind return, the customer is responsible for return-shipping costs unless applicable law requires otherwise. Original shipping charges, if any, are non-refundable except where required by law. For a verified defective, damaged, incorrect, or materially misdescribed item, Voltex Store will provide an appropriate remedy at no additional cost, which may include a replacement, refund, or prepaid return instructions.

Damaged, defective, incorrect, or missing items

Please inspect your order promptly after delivery. Contact us as soon as reasonably possible at voltexstore.tech@gmail.com with your order number, a description of the issue, and clear photographs or video where reasonably necessary to verify the issue. We may not require low-value defective or incorrect items to be returned. This does not reduce any rights provided by applicable law.

Order cancellation and address changes

Contact us immediately if you need to cancel an order or correct a shipping address. We will try to accommodate the request, but we cannot guarantee a change or cancellation after an order has entered processing or shipped. If an order has already shipped, the applicable return process will apply. If we cancel an order before shipment, we will issue a full refund.

Exceptions

We do not accept returns of gift cards, products that have been materially altered, damaged through misuse, or returned with missing parts not caused by our error. Any stated exception is subject to non-waivable consumer rights. Sale or promotional items are not automatically excluded from this policy.

Exchanges

We do not offer direct exchanges. If a return is approved, you may place a separate order for the preferred item.

Refunds

After an approved return is received and inspected, or after we approve a refund that does not require a return, we will notify you. Approved refunds are issued to the original payment method. We aim to initiate the refund within 10 business days after approval. Your bank or payment provider may require additional processing time. If 15 business days have passed since approval, contact voltexstore.tech@gmail.com.

Delivery problems

If an order is not shipped within the time stated at purchase, or if no shipment time was stated and we cannot ship within the period required by applicable law, we will notify you and offer the choices required by law, which may include consenting to a revised shipment date or canceling for a full refund.